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Code Issues Releases Wiki Activity

Updated bug reporting instructions in the FAQ

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Philipp Hagemeister 2011-09-27 20:58:37 +02:00
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faq.html
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@ -26,11 +26,18 @@
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</div> </div>
<h1 id="q1">The program has stopped working. Please fix it.</h1> <h1 id="q1">The program has stopped working / I want to suggest a feature.</h1>
<p>First, that is not a question. Second, when reporting this type of issue please make sure you're using the latest version, and mention the version you're using in the bug report. You should also copy the command line you're using to call the program, and the program output so I can see how it fails and have an example of a specific video that's giving you problems.</p> <p>Please report the problem in the <a href="https://github.com/rg3/youtube-dl/issues">issuetracker</a>. Your bug report should include:
<p>The preferred method to report bugs is to write me an e-mail. You can find my address in the <a href="https://rg03.wordpress.com/contact-me/">contact information page at rg03.wordpress.com</a>. Together with this, you should check if there's a similar recent issue reported in the <a href="https://github.com/rg3/youtube-dl/issues/">issue tracker</a>. If you decide to open a new issue or post a comment in an existing issue, mention that in the e-mail as well. Writing me by e-mail lets me answer you directly and I have your contact information, so I can get back to you for more information or ask you to test a solution for your problem.</p> <ul>
<li>Your exact command line, like <code style="white-space: pre;">youtube-dl -t "http://www.youtube.com/watch?v=uHlDtZ6Oc3s&amp;feature=channel_video_title"</code></li>
<li>The output of <code>youtube-dl --version</code>. If you have made any changes, please provide it. In many cases, simply updating (with <code style="white-space: pre;">youtube-dl --update</code>) fixes the problem.</li>
<li>The output of <code>python --version</code>. We support Python 2.5+, and most parts are known to work with Python 2.4. Python 3 support is planned.</li>
<li>The name and version of your Operating System ("Ubuntu 11.04 x64" or "Windows 7 x64" is usually enough).</li>
</ul>
</p>
<h1 id="q2">Can you please put the -b option back?</h1> <h1 id="q2">Can you please put the -b option back?</h1>